Welcome to QuickDoses ("QuickDoses", "we", "us", or "our"). QuickDoses is a medicine and healthcare product delivery platform that allows customers to browse medicines and healthcare products, place orders, submit prescriptions where required, make payments, and receive products at their selected delivery address.
1. Introduction
We respect your privacy and are committed to protecting the personal information you provide while using our mobile application, website, and related services (collectively, the "Platform").
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, how long we retain it, and how you can request deletion of your information.
By accessing or using QuickDoses, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use QuickDoses, we may collect the following categories of information.
2.1 Personal Information
- Full name
- Mobile number
- Email address
- Date of birth, where required
- Gender, where voluntarily provided
- Account login information
- Profile information
- Contact preferences
2.2 Delivery and Address Information
- Delivery address
- House/flat number
- Street/locality
- City
- State
- PIN/ZIP code
- Landmark
- Delivery instructions
- Location information, where permitted
2.3 Order Information
- Medicines and healthcare products ordered
- Product quantities
- Order history
- Order value
- Order status
- Prescription information where applicable
- Delivery information
- Refund and cancellation information
- Customer support communications
2.4 Prescription and Health-Related Information
Certain medicines may require a valid prescription. Where applicable, QuickDoses may collect prescription documents, prescription details, and other information necessary to process and fulfil an order.
Such information may be handled only for legitimate purposes such as:
- Prescription verification
- Order processing
- Dispensing or fulfilment of medicines
- Delivery of medicines
- Customer support
- Compliance with applicable laws and regulations
2.5 Payment Information
Payments may be processed through third-party payment gateways or payment service providers.
- Payment transaction ID
- Payment status
- Transaction amount
- Payment method
- Refund status
QuickDoses generally does not need to store complete debit card, credit card, or banking credentials when payments are processed through authorized third-party payment providers.
2.6 Device and Technical Information
- Device type
- Operating system
- App version
- IP address
- Browser information
- Device identifiers
- Crash reports
- Log information
- Network information
- General usage information
2.7 Communications
- Emails
- Customer support requests
- Chat messages
- Call-related information, where permitted
- Feedback and complaints
3. How We Use Your Information
We may use your information to:
- Create and manage your QuickDoses account.
- Process and fulfil medicine and healthcare product orders.
- Verify prescriptions where required.
- Arrange delivery of your orders.
- Process payments, refunds, cancellations, and related transactions.
- Provide order notifications and delivery updates.
- Provide customer support.
- Improve the functionality, security, and performance of QuickDoses.
- Prevent fraud, abuse, unauthorized transactions, and other security threats.
- Maintain transaction and operational records.
- Comply with applicable legal and regulatory requirements.
- Communicate important service-related information.
- Send promotional communications where permitted and appropriately consented.
- Analyze usage trends and improve our products and services.
4. Medicine and Prescription Information
QuickDoses may facilitate the purchase and delivery of medicines and healthcare products.
Where a medicine requires a prescription, users may be required to upload or provide a valid prescription before an order can be processed.
Prescription information may be accessed by authorized personnel, sellers, pharmacists, fulfilment partners, or other authorized service providers only when reasonably necessary for prescription verification, order fulfilment, delivery, customer support, fraud prevention, or legal compliance.
QuickDoses does not use prescription information for unrelated purposes without an appropriate legal basis or user permission where required by law.
5. Sharing of Information
We do not sell your personal information to third parties for their independent marketing purposes.
5.1 Sellers and Pharmacy/Fulfilment Partners
Relevant order information may be shared with the seller, pharmacy, or fulfilment partner responsible for preparing or supplying your order.
5.2 Delivery Partners
We may provide delivery-related information, such as your name, phone number, delivery address, and order details, to delivery partners to enable successful delivery.
5.3 Payment Service Providers
Payment-related information may be shared with authorized payment gateways and financial service providers to process transactions, refunds, and payment verification.
5.4 Technology and Service Providers
We may use third-party providers for:
- Cloud hosting
- Database management
- Analytics
- Notifications
- SMS
- Customer support
- Security
- Crash reporting
- Fraud prevention
5.5 Legal and Regulatory Authorities
We may disclose information where required to:
- Comply with applicable law
- Respond to lawful requests
- Protect our rights and property
- Prevent fraud or abuse
- Protect the safety of users
- Investigate suspected unlawful activities
6. Cookies and Similar Technologies
QuickDoses may use cookies, SDKs, pixels, local storage, and similar technologies on applicable versions of our Platform.
These technologies may help us:
- Keep users signed in
- Remember preferences
- Understand how the Platform is used
- Improve application performance
- Detect security issues
- Analyze usage
- Provide relevant communications
7. Location Information
QuickDoses may request access to your location where it is necessary to provide location-based services.
- Finding or confirming delivery locations
- Improving delivery accuracy
- Showing relevant service availability
- Providing location-based features
You can control location permissions through your device settings. Disabling location permissions may affect certain features of QuickDoses.
8. Marketing Communications
Where permitted by applicable law, QuickDoses may send promotional communications regarding products, offers, services, or updates.
You may opt out of promotional communications by:
- Using the unsubscribe option provided in promotional emails.
- Following instructions in SMS or other promotional communications.
- Contacting us through available support channels.
You may continue to receive essential service communications, such as order confirmations, payment notifications, delivery updates, security alerts, and account-related messages.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
- Access controls
- Authentication mechanisms
- Encryption where appropriate
- Secure servers and infrastructure
- Monitoring and logging
- Restricted employee and partner access
- Security testing and updates
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.
10.1 Account Deletion and 90-Day Deletion Period
You may request deletion of your QuickDoses account and associated personal information through the available account deletion functionality or by contacting us.
After receiving and validating a deletion request, QuickDoses will initiate the account deletion process.
Unless a longer retention period is required by applicable law, regulatory requirements, legitimate dispute resolution, fraud prevention, financial/ accounting obligations, or other lawful purposes, personal information associated with the account will be deleted or anonymized within 90 days of the verified deletion request.
During the 90-day period, information may remain in systems, backups, or records while the deletion process is completed.
Certain information may be retained beyond 90 days where retention is legally required or reasonably necessary, including transaction records, invoices, payment records, prescription/order records where legally required, fraud-prevention records, or information necessary to establish, exercise, or defend legal claims.
Once the applicable retention period expires, such information will be securely deleted or anonymized in accordance with our data retention practices.
11. Account Deletion
Users may request deletion of their QuickDoses account.
Profile → Settings → Delete Account
Alternatively, users may contact QuickDoses customer support to request account deletion.
To protect users from unauthorized deletion requests, we may need to verify the identity of the account holder before processing a deletion request.
Deletion of an account may result in the loss of access to:
- Account information
- Order history
- Saved addresses
- Preferences
- Other account-related features
Some information may be retained where required by law or for legitimate business and security purposes.
12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Withdraw consent where processing is based on consent.
- Request information regarding the processing of your personal information.
- Object to or restrict certain processing where applicable.
- Opt out of certain marketing communications.
- Raise a privacy-related complaint or grievance.
Requests may be subject to applicable legal requirements and reasonable identity verification.
13. Children's Privacy
QuickDoses is not intended to be used independently by children where applicable law requires parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
14. Third-Party Services and Links
QuickDoses may integrate with or contain links to third-party services, websites, payment providers, delivery providers, analytics services, or other platforms.
These third parties may have their own privacy policies and terms.
QuickDoses is not responsible for the privacy practices of third-party services that it does not control.
We recommend reviewing the privacy policies of third-party services before providing information to them.
15. Seller and Pharmacy Responsibilities
QuickDoses may operate as a platform through which medicines and healthcare products are listed and made available for delivery.
Depending on the applicable business model, sellers, pharmacies, licensed professionals, fulfilment partners, and delivery providers may independently process certain information necessary to fulfil orders and comply with applicable laws.
Such parties are responsible for handling information in accordance with applicable legal and contractual requirements.
16. Accuracy of Information
You are responsible for providing accurate, complete, and up-to-date information when creating an account or placing an order.
If your personal, delivery, or contact information changes, you should update it through your account or contact customer support.
17. Changes to This Privacy Policy
QuickDoses may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
When we make material changes, we may provide notice through the application, website, email, or other appropriate communication channels.
The updated Privacy Policy will include a revised "Last Updated" date.
Your continued use of QuickDoses after the updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.
18. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Email: quickdoses08@gmail.com
Phone: +91 90562 29016
Registered Address: Cabin no 15 , Sco no 407 , Second floor, Sector 20 , Panchkual , Haryana , 134117
For account deletion requests, please mention "Account Deletion Request – QuickDoses" in your communication.
19. Grievance / Privacy Complaints
If you have a concern regarding the collection, use, storage, or disclosure of your personal information, you may contact our designated privacy or grievance contact using the contact details provided above.
We will review and respond to valid privacy-related requests in accordance with applicable laws and reasonable internal procedures.
20. Consent
By using QuickDoses, creating an account, placing an order, submitting information, or otherwise using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein, subject to applicable law.
Last Updated: 18 August 2026